Very good practice, doctors and staff
i have been trying to schedule my daughter surgery passed three days now and i have been transferred back.and forth non stop by ladies, and have yet to get it scheduled or talked to the lady i been asking for , one lady in appointments was so rude that she said " i cant help someone who doesn't want to help her self." and hung up on me because i doped my phone while trying to explain what i needed to her she was rude from the time she picked up. so i called back and a young sweet lady by the name of destiny picked up and took care of me gave me a good time to call back to get the lady i need to get everything scheduled instead of being rude and hanging up on me, how are you suppose to trust your kids in the hands of a doctor office that has rude women in there over the phone what are they gonna be like in person and im not sure that i was speaking with the aiken office, because the lady i been working with has been calling from a 706 number because they have two location but i know i am having a crappy experience i was not complaining up until now when she was rude. but want to thanks Destiny for helping me get somewhere. and i hope to get somewhere soon today to help my kid out.
Dr. Esselman and his staff are very polite and very personable. He spends time with each patient and gets to know you. They merged with Augusta ENT in January of 2016 and a lot has changed as far as the scheduling staff. It seems a bit more difficult to reach the Aiken office now because you first have to go through the Augusta office. But I have learned that if you ask to be transferred to the Aiken Office they will do it and the aiken staff and doctors there will take care of any problems or concerns as best they can. This is a great place and it feels like home. They will be moving again in the spring of 2017 to the old sports plus building on University Parkway. They are going to inform the patients of the move when the time comes.
Very pleasant and helpful staff. Everyone has a smile on their faces. They make sure that you understand the information that is given to you. Would highly recommend this office and Dr. Esselman.
Service was horrible. I would not recommend Dr Mc
Dr Gregory H Esselman Md is a US Doctor based in Aiken, South Carolina. Dr Gregory H Esselman Md is located at 170 University Pkwy, Aiken, SC 29801, USA.
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